Guest Service Agent
DoubleTree Leominster DoubleTree Leominster Leominster, MA Leominster, MA Full-time Full-time $17 - $18 an hour $17 - $18 an hour We are excited to post for a Full Time Guest Service Agent at the DoubleTree Leominster, managed by Emerald Hospitality Associates.
Emerald Hospitality is a management company that has a proven track record with award winning hotels throughout its portfolio.
Although each of the hotels are unique, they are all managed by 4 core beliefs.
We are looking for an enthusiastic individual to join our Guest Service Team! Flexible schedule days/nights and weekends; hotel experience a strong plus; must thrive in a busy guest service environment and project professionally with a friendly and helpful demeanor at all times; must be able to learn and adapt to Hilton systems; experience with cash/credit handling required.
Excellent opportunity to start your career in hospitality! Integrity:
Forged with honesty, respect, and pride in everything we do.
Engagement:
Turning care and commitment into action, we are dedicated, connected and accountable to our hotel teams, guest, and owners.
Quality:
Our characteristic of excellence that is paramount in obtaining satisfaction and loyalty.
Community:
Where passion meets purpose.
Giving back through the spirit of hospitality to the people, neighborhoods, and cities that we serve.
We are looking for an enthusiastic individual to join our Guest Service Team! Flexible schedule days/nights and weekends; hotel experience a strong plus; must thrive in a busy guest service environment and project professionally with a friendly and helpful demeanor at all times; must be able to learn and adapt to Hilton systems; experience with cash/credit handling required.
Excellent opportunity to start your career in hospitality! What will your job responsibilities and duties be? Greets and assists all guests during arrival and departure.
Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
Coordinates the delivery of guest services by other hotel departments and outside vendors.
Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
Maximizes room revenue and occupancy levels through suggestive selling techniques.
Handles the departments accounting system of money, receipts, guest accounts, and other forms of credit.
Balances shift cash and accounts.
Operates the department's cash register.
Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
Perform clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.
Acts as manager on duty when manager is not available.
Maintains information and communication sources such as room inventory, lost and found log, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.
What does our ideal candidate look like? Enjoy working as part of a team Detail oriented Strong computer skills Ability to work a flexible schedule Great communication skills Must be available to work weekends Must be available to work holidays What perks will Full Time candidates receive? Competitive Salary Paid Time Off Holiday and Bereavement Pay Health, Dental, Vision, Life, Critical Illness, & Accident Insurance Employee Discount - Hilton Travel and Discount Website Referral Bonus Program Emerald Hospitality Associates is an Equal Opportunity Employer Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Holidays Monday to Friday Weekends as needed Weekends only Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Emerald Hospitality is a management company that has a proven track record with award winning hotels throughout its portfolio.
Although each of the hotels are unique, they are all managed by 4 core beliefs.
We are looking for an enthusiastic individual to join our Guest Service Team! Flexible schedule days/nights and weekends; hotel experience a strong plus; must thrive in a busy guest service environment and project professionally with a friendly and helpful demeanor at all times; must be able to learn and adapt to Hilton systems; experience with cash/credit handling required.
Excellent opportunity to start your career in hospitality! Integrity:
Forged with honesty, respect, and pride in everything we do.
Engagement:
Turning care and commitment into action, we are dedicated, connected and accountable to our hotel teams, guest, and owners.
Quality:
Our characteristic of excellence that is paramount in obtaining satisfaction and loyalty.
Community:
Where passion meets purpose.
Giving back through the spirit of hospitality to the people, neighborhoods, and cities that we serve.
We are looking for an enthusiastic individual to join our Guest Service Team! Flexible schedule days/nights and weekends; hotel experience a strong plus; must thrive in a busy guest service environment and project professionally with a friendly and helpful demeanor at all times; must be able to learn and adapt to Hilton systems; experience with cash/credit handling required.
Excellent opportunity to start your career in hospitality! What will your job responsibilities and duties be? Greets and assists all guests during arrival and departure.
Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
Coordinates the delivery of guest services by other hotel departments and outside vendors.
Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
Maximizes room revenue and occupancy levels through suggestive selling techniques.
Handles the departments accounting system of money, receipts, guest accounts, and other forms of credit.
Balances shift cash and accounts.
Operates the department's cash register.
Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
Perform clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.
Acts as manager on duty when manager is not available.
Maintains information and communication sources such as room inventory, lost and found log, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.
What does our ideal candidate look like? Enjoy working as part of a team Detail oriented Strong computer skills Ability to work a flexible schedule Great communication skills Must be available to work weekends Must be available to work holidays What perks will Full Time candidates receive? Competitive Salary Paid Time Off Holiday and Bereavement Pay Health, Dental, Vision, Life, Critical Illness, & Accident Insurance Employee Discount - Hilton Travel and Discount Website Referral Bonus Program Emerald Hospitality Associates is an Equal Opportunity Employer Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Holidays Monday to Friday Weekends as needed Weekends only Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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