IT Support Technician II
Leominster, MA Leominster, MA Full-time Full-time $60,000 - $90,000 a year $60,000 - $90,000 a year 1 day ago 1 day ago 1 day ago About Us:
Guardian Information Technologies is a Managed IT Services company based in Leominster, MA and established in 1996.
We provide Professional Information Technologies Services to businesses and state/local government across the Commonwealth.
We are currently seeking to add one IT Support Technician to our team.
This position offers a benefits package that includes health insurance, a Simple IRA Plan, and more.
Our Culture:
We are not your average IT geeks; we have lives and interests beyond bits & bytes.
We take care of business as a team, and have a good time together when the day is over.
We are a small office (currently 6 full-time employees) looking to grow our team by 1-2 individuals.
We are seeking candidates that are outgoing, have great communication and time management skills, and are looking for a long-term commitment in which they can grow (professionally and personally, alongside a group of like-minded individuals).
The right candidate will enjoy working in a smaller, more casual work environment where it feels more like friends working together than co-workers.
This Position:
This role requires someone who is outgoing, has excellent communication skills, enjoys regularly collaborating with a close team, and has the ability to multitask effectively.
In this position, you will learn the 'ins and outs' of IT Technical Support; gaining skills such as hardware assembly, software configuration, key troubleshooting steps, functionality of imaging and backup software, and much more.
Minimum Job Requirements:
Legal to work in the U.
S.
Able to pass a background check.
Willingness to learn and collaborate.
Self-directed individual with exceptional time-management skills.
Strong core-knowledge of Microsoft Windows and/or macOS.
Certifications from CompTIA, Microsoft, Hewlett Packard, WatchGuard, etc.
highly desirable.
3
years' experience Level I - II Tech Support / Helpdesk / MSP.
Initial Duties and
Responsibilities:
Provide remote and occasional onsite support for Clients (support of desktops/laptops, servers, network switches, firewalls, routers, etc.
).
Assemble, setup, configure and deploy all supported hardware solutions.
Collaborate with peers to develop project and network infrastructure plans.
Configuring and operating remote access software (RDP, VPN, Terminal Service).
Working with Microsoft Applications (Windows, Office, Server, Active Directory).
Enter all time and service info into a PSA Application.
Additional Opportunities:
Networking configurations (TCP/IP, DNS, Routing, VLANs).
Backup configurations and recovery planning/testing.
Remote scripting, monitoring and managing of supported devices.
Job Type:
Full-time Pay:
$60,000.
00 - $90,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Retirement plan Experience level:
3 years Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Leominster, MA 01453:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Level II Help Desk (Servers, Switching, BCDR, DNS, etc.
):
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Guardian Information Technologies is a Managed IT Services company based in Leominster, MA and established in 1996.
We provide Professional Information Technologies Services to businesses and state/local government across the Commonwealth.
We are currently seeking to add one IT Support Technician to our team.
This position offers a benefits package that includes health insurance, a Simple IRA Plan, and more.
Our Culture:
We are not your average IT geeks; we have lives and interests beyond bits & bytes.
We take care of business as a team, and have a good time together when the day is over.
We are a small office (currently 6 full-time employees) looking to grow our team by 1-2 individuals.
We are seeking candidates that are outgoing, have great communication and time management skills, and are looking for a long-term commitment in which they can grow (professionally and personally, alongside a group of like-minded individuals).
The right candidate will enjoy working in a smaller, more casual work environment where it feels more like friends working together than co-workers.
This Position:
This role requires someone who is outgoing, has excellent communication skills, enjoys regularly collaborating with a close team, and has the ability to multitask effectively.
In this position, you will learn the 'ins and outs' of IT Technical Support; gaining skills such as hardware assembly, software configuration, key troubleshooting steps, functionality of imaging and backup software, and much more.
Minimum Job Requirements:
Legal to work in the U.
S.
Able to pass a background check.
Willingness to learn and collaborate.
Self-directed individual with exceptional time-management skills.
Strong core-knowledge of Microsoft Windows and/or macOS.
Certifications from CompTIA, Microsoft, Hewlett Packard, WatchGuard, etc.
highly desirable.
3
years' experience Level I - II Tech Support / Helpdesk / MSP.
Initial Duties and
Responsibilities:
Provide remote and occasional onsite support for Clients (support of desktops/laptops, servers, network switches, firewalls, routers, etc.
).
Assemble, setup, configure and deploy all supported hardware solutions.
Collaborate with peers to develop project and network infrastructure plans.
Configuring and operating remote access software (RDP, VPN, Terminal Service).
Working with Microsoft Applications (Windows, Office, Server, Active Directory).
Enter all time and service info into a PSA Application.
Additional Opportunities:
Networking configurations (TCP/IP, DNS, Routing, VLANs).
Backup configurations and recovery planning/testing.
Remote scripting, monitoring and managing of supported devices.
Job Type:
Full-time Pay:
$60,000.
00 - $90,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Retirement plan Experience level:
3 years Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Leominster, MA 01453:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Level II Help Desk (Servers, Switching, BCDR, DNS, etc.
):
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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