Customer Service Call Center
Leominster, MA Leominster, MA Full-time Full-time $17 - $19 an hour $17 - $19 an hour 20 hours ago 20 hours ago 20 hours ago Local family owned Oil & Propane Company looking for a Customer Service Representative to help the business develop strong relationships with their clients and customers.
Customer Service
Responsibilities:
Manage large amounts of incoming calls Provides customers with courteous and professional customer service in person or over the phone in a fast paced work environment.
Provides account information to customers including but not limited to account balances, history, payments.
Data Entry.
Assists customers in the reconciliation of their accounts.
Provides timely resolution of customer concerns and inquiries.
Builds effective relationships and trust with customers and potential customers by listening to their needs.
Processes customer transactions and ensures all necessary information is in place prior to completing the transaction.
Opens new accounts Performs other related duties as assigned by management
Qualifications:
One to two years related experience or equivalent.
Excellent customer service skills.
Excellent verbal and written communication skills.
Commitment to excellence and high standards.
Strong organizational skills; able to manage priorities and workflow.
Ability to work independently and as a member of various teams.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Bilingual skills a plus.
Acute attention to detail.
Must be able to multi-task.
Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Overtime
Experience:
Customer service:
3 years (Required) Office:
2 years (Required) Microsoft Office:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service
Responsibilities:
Manage large amounts of incoming calls Provides customers with courteous and professional customer service in person or over the phone in a fast paced work environment.
Provides account information to customers including but not limited to account balances, history, payments.
Data Entry.
Assists customers in the reconciliation of their accounts.
Provides timely resolution of customer concerns and inquiries.
Builds effective relationships and trust with customers and potential customers by listening to their needs.
Processes customer transactions and ensures all necessary information is in place prior to completing the transaction.
Opens new accounts Performs other related duties as assigned by management
Qualifications:
One to two years related experience or equivalent.
Excellent customer service skills.
Excellent verbal and written communication skills.
Commitment to excellence and high standards.
Strong organizational skills; able to manage priorities and workflow.
Ability to work independently and as a member of various teams.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Bilingual skills a plus.
Acute attention to detail.
Must be able to multi-task.
Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Overtime
Experience:
Customer service:
3 years (Required) Office:
2 years (Required) Microsoft Office:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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